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- Frequently Asked Questions -
What is ReinCloud®?
ReinCloud® is Reinke’s ag-data service providing services in the collection, storage, analysis and display of ag-based data. Essentially a wireless irrigation controller and pivot monitor.
How is data being collected or where does the data come from?
Data is collected by ReinCloud-Ready® partner products. Today, ReinCloud® collects data through Reinke’s Ontrac Remote Management product line. We'll continue to add partner products making ReinCloud® your single dashboard for enhanced irrigation management.
Do I have to upgrade my Ontrac hardware to report to ReinCloud®?
No. You do not have to upgrade your Ontrac units to report to ReinCloud®.
Can I continue to use the ontracbyreinke.com website for my Ontrac units?
No. ReinCloud is replacing the Ontracbyreinke.com website. Your Ontrac units will be available on ReinCloud®. The Ontracbyreinke.com website will no longer be available after February 29th, 2016.
How do I get access to ReinCloud®?
If you previously had an account on Ontracbyreinke.com, you now have access on ReinCloud®. Go to app.MyReinCloud.com and enter your Ontrac username and password to access your data on ReinCloud®.
Can I use ReinCloud® on my smart phone?
Yes. ReinCloud® is a mobile web application you can run on any smart phone using a web browser. You do not need to download an app from the app store. Simply go to www.app.myreincloud.com to access your account.
Is there anything I have to do the first time I login to my ReinCloud account?
Yes. After you login for the first time, please use the profile menu option to ensure your profile information is setup correctly. If you find anything out of place, please contact your local Reinke dealer for support or use the livechat option on this website to drop us a note.
Are there additional fees to use ReinCloud®?
No. There are no additional fees. If you are currently an active Ontrac user, you will be charged the same fees you are currently paying for the Ontrac service. If you are a new subscriber, fees will apply based on the type of hardware or data being collected from our ReinCloud-Ready® product partners.
How do I get an account on reincloud?
To gain access to ReinCloud®, you must first have a ReinCloud-Ready® product. These products are available from your local Reinke Dealer. To find a local Reinke dealer, please go to www.reinke.com and select the dealer locator. You can always drop us a note and we'll help you find a dealer in your area.
- Support Information -
getting started steps
Follow these steps to get started using the best ag-data service available.
- Purchase a ReinCloud-Ready® partner product. Your local Reinke dealer can help you make the best decision on this hardware purchase. Need help finding a local Reinke dealer? Go to www.reinke.com and use the dealer locator tool.
- Activate your ReinCloud-Ready® product with your local Reinke dealer.
- Receive registration information via email. Login and check your account information is accurate and your device has been activated.
- Enjoy the experience ReinCloud® can provide with ag-data and remote management.
Adding a widget to dashboard tutorial
SITES. ZONES, & IRRIGATIoN Equipment TutorialS
Sites, Zones and Equipment overview.
Equipment - Center Pivot Color Legend
Run queue tutorial
your profile tutorials
Your profile overview tutorial.
Billing Preferences tutorial
Weather widget tutorial
NOTification tutorialS
Notification Delivery Overview
Videos will be posted here for notifications
ReinCloud-ready® products
Ontrac Base Station introduction
mobile web application
Responsive Design
iPHONE - SAVING USERnAME AND PASSWORD
If you are an iPhone user, you can use your phone to save your ReinCloud password making it a breeze to log into your account. Since saving passwords is risky, this feature is turned off on your phone by default. Follow these simple steps to enable your phone to save your credentials.
Step 1: Turn on your iPhone and open the Menu.
Step 2: Tap on the Settings icon and then tap Safari.
Step 3: Tap on the AutoFill option.
Step 4: Slide the Names and Passwords slider to On to start saving passwords and usernames.
Step 5: Go to the ReinCloud and login using your credentials.
Step 6: You'll be asked whether you want to save this password you entered.
Step 7: Tap Yes to save the password.
Information within this help was adapted from an article on www.chrone.com entitled "Saving Passwords on the iPhone" http://smallbusiness.chron.com/saving-passwords-iphone-39093.html by Kirk Bennet, Demand Media 04/27/2016
CHROME - SAVING USERNAME AND PASSWORD
If you prefer to use Chrome, you can save your ReinCloud credentials making it a breeze to log into your account. Since saving passwords is risky, this feature is turned off on Chrome by default. Follow these simple steps to enable Chrome to save your credentials.
Step 1: Open your Chrome browser
Step 2: Tap on the Chrome menu
Step 3: Tap on settings
Step 4: Tap on saved password
Step 5: Move the blue slider on the top of the screen to on.
Step 6: Go to the ReinCloud and login using your credentials.
Step 7: Once you've logged in, Chrome will prompt you to save your password. Tap save to save your password for the site.
CHROME - SAVING REINCLOUD TO HOMESCREEN
If you prefer to use Chrome to access ReinCloud, you can add a tile to the home screen on your device making it easy to tap and go like any other app. Follow these simple steps below to save ReinCloud to your devices home screen.
Step 1: Open your Chrome browser
Step 2: Navigate to the ReinCloud login page. The address is http://app.myreincloud.com/#/login
Step 3: From the login page, tap on the Chrome menu.
Step 4: Tap on Add to Home Screen
Step 5: Tap Add. ReinCloud has now been added to your home screen.
Step 6: Go to your home screen and tap on the ReinCloud tile. If done successfully, you will be taken to your ReinCloud login page.
IPHONE - Saving REINCLOUD to HOMESCREEN
If you are an iPhone user, you can add a ReinCloud tile to the home screen on your device making it easy to tap and go like any other app. Follow these simple steps below to save ReinCloud to your phones home screen.
Step 1: Open your web browser on your apple device
Step 2: Navigate to the ReinCloud login page. The address is http://app.myreincloud.com/#/login
Step 3: From the login page, tap on the square with the arrow icon at the bottom of the page
Step 4: Tap on Add to Home Screen
Step 5: Tap Add to finish.
Step 6: Go to your home screen and tap on the ReinCloud tile. If done successfully, you will be taken to your ReinCloud login page.
IPHONE - Trouble with accessing reincloud
When using an IPHONE, sometimes gaining access is blocked by a phone setting. If you're having troubles logging into ReinCloud, follow these simple steps to make sure your phone isn't preventing access.
Step 1: Go to your phone settings using the Settings icon.
Step 2: From the settings page, click on Safari.
Step 3: From the Safari page, click on Advanced.
Step 4: Turn JavaScript to on. If on, you'll see a green background on the toggle switch.
Step 5: Attempt to login to ReinCloud again. You should now be able to access your account successfully.
- Need More Help? -
Still can't find what you're looking for? Contact us. We'll gladly get back with you.
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ReinCloud® is a service of
ReinCloud® and ReinCloud-Ready® are trademarks of Reinke Manufacturing Co., Inc.
Copyright ©2015 - 2021 Reinke Manufacturing Co., Inc. All rights reserved
Copyright ©2015 - 2021 Reinke Manufacturing Co., Inc. All rights reserved